Shipping & delivery

Are you about to order something from us? We like that! You may still have a question about the shipping or delivery of your products. Here you will find a number of frequently asked questions.

Where can I have products delivered?

At your home, of course! But also:

• At work
• At the salon
• At wholesale

Wherever you want to send the package to, it is possible worldwide with our delivery partner DHL.

When will my order be delivered?

We aim to ship your product within 1 to 2 days. We do aim to ship within 24 hours if the products are in stock. We ship Monday to Friday, no packages are sent on weekends. We can ship your package worldwide!

Unfortunately, it can sometimes be very busy at DHL. That is why we cannot always guarantee the above delivery times. Fortunately, you can always find the current information about your order with the Track-and-Trace data.

Tip: Usually you can choose a delivery time yourself, this way you prevent your package from being delivered when you are not present!

Do I pay shipping costs on your site?

The costs for shipping will be charged to you at checkout. The costs depend on the weight and the country your order is going to.

For the amounts below, your package will be put together with a lot of love and sent to the destination of your choice.

Shipping costs Netherlands
DHL up to 30kg €6.95

Shipping costs Belgium
DHL up to 30kg €12.50

These are the most common prices for shipping, if your package has a different destination or weight than stated here, it will be calculated for you at the checkout.

Pick up order Have you placed an online order that you would like to pick up in the store? Which can! You can collect the order as soon as you have received the confirmation for collection. Your order can be picked up at: Zeemanstraat 5, 2991 XR in Barendrecht.

Can I still cancel my order?

It is possible to cancel your order as long as your order has not yet been shipped or if your payment has not yet been processed. If you cancel the order after it has been processed or shipped by us, our returns policy will apply.

Can I still change my order?

Once an order has been placed, it can be changed. Do this as soon as possible after placing your order. Once the package has been shipped, we cannot make any changes. In order to help you as quickly as possible, we recommend that you contact us using the contact form or call 0180-84880.

The Track and Trace information of my order is unknown. Now what?

Once your order has been transferred to our delivery partner and is on its way to its destination, the Track and Trace status will change. Check your Track-and-Trace data again at a later time, or refresh the page from time to time. There is a good chance that you will be able to see the status.

What if I am not at home at the time of delivery?

That's no problem at all! After a failed delivery attempt, the postman will leave a note in your mailbox. You will also receive an e-mail informing you that the postman has failed to deliver the order. The order will then be delivered to a DHL ServicePoint near you or to your neighbours. You then have 7 days to collect the order from your ServicePoint.

Curious about your nearest ServicePoint? Click here!

I have not received my order. Now what?

If you have not yet received your order, it is best to first consult the Track-and-Trace information of your order. Is the status "On the way"? Then you have to be patient. There is a good chance that you will receive your order within a few days. Please contact us as soon as this really takes longer or if the Track-and-Trace data is incorrect or unclear. So what are the next steps?

Step 1: DHL will investigate the order status. That often takes a while. Here applies: patience is a virtue

Step 2: We will update you on the status within 5 working days. Thanks for your patience.

If your order still arrives in the meantime, we would like to hear from you. You can send us an email or give us a call. Clickhere for all our contact details.

I have received an incomplete order. Now what?

This is annoying, but it can happen. We are, after all, only human. The best thing you can do in this situation is to contact our customer service. You can reach us via +31108484363 or contact us via the contact form. Then we will arrange this for you!

I have received a defective product. Now what?

We find it very annoying if your package arrives damaged and we are happy to help you with a suitable solution.

Specify your problem when filling in the contact form, make sure that at least the following information is included in the email;

• Order number
• A clear description of the problem or defect
• At least 1 clear photo of the defect

After receiving your complaint, we will contact you as soon as possible. You may return your damaged package, you will receive a return code after contacting us. With this return code you can return the product or package free of charge.

Is your question not listed? Please contact our customer service on +31108484363 or fill in the contact form .