Returns & warranty

Is the product not quite as expected, did you order something wrong or are you curious about what you actually have a warranty on? Then you have found the right page!

I want to return something, is that possible?

Products can certainly be returned, but there are a number of conditions attached to this. Only products with a seal may be returned within 14 days. These items may only be returned in their original packaging and with an unopened seal. The items must be packed in a parcel post box. Items without a seal will not be taken back. The return costs are for your own account, if you have received a defective or incorrectly delivered product, the return costs are for H&F Beauty.

PLEASE NOTE: A number of products have no seal, so they may not be returned in advance.

Are you unsure whether a product has a seal or not, or are you not sure whether you can return the product you received? Contact customer service via telephone 0180-848800 or the contact form.

Do I have a warranty on my purchased products?

Only the electronic devices have a warranty period. We use the legal warranty period of 1 year on electronic equipment.

We try to give as realistic a picture of the products as possible. We are not responsible for any discrepancies after purchase. Our products are exclusively intended for the professional market, H&F Beauty is not liable in the event of incorrect use

Do you have any questions? Then view our FAQ or contact us at 0180-848800 or fill in the contact form.